Privacy Policy

**Repair Heroes Limited operates the website **www.sprayheroes.co.uk**.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our Site or interact with us.

By using our Site, you acknowledge that you have read and understood this Policy.

1. Who we are (Data Controller)
Data Controller- Repair Heroes Limited
Registered Address- 50-54 St. Pauls Square, Studio 9, Birmingham, West Midlands, England
Company Number-11543881
Contact Email-enquiries@sprayheroes.co.uk

We have not appointed a Data Protection Officer.

If you have any questions about this Policy or how we handle your data, please contact us at enquiries@sprayheroes.co.uk.

2. What personal data we collect
We may collect the following categories of personal data:

-Identity and Contact Data Name, email address, phone number, and postal address.
- Technical and Usage Data IP address, browser type and version, device type, operating system, pages visited, time spent on the Site, referring website, and clickstream data.
Marketing and Communications Data- Your preferences for receiving marketing from us.
Transaction and Service Data-Details of repairs, quotes, bookings, and payment information (processed securely via third-party providers).
Other information you voluntarily provide when requesting a quote, booking a service, contacting us, or signing up for updates.

Our Site is not intended for children under 13, and we do not knowingly collect data from children.

3. How we collect your data
- Directly from you (when you complete our contact/quote form, book a service, email us, or subscribe to our newsletter).
- Automatically through cookies, server logs, and analytics tools when you browse our Site.
- From third parties (such as analytics or advertising partners), where lawful.

4. How and why we use your personal data (Purposes and Lawful Bases)
Under the UK GDPR we must have a valid lawful basis for processing your personal data. We rely on the following:

| Purpose | Examples | Lawful Basis |
|----------------------------------------------|-------------------------------------------------------|---------------------------------------|
| Provide and operate our services | Responding to enquiries, providing quotes, booking repairs | Contract |
| Manage customer relationships | Handling bookings, customer support, service updates | Contract |
| Improve our website and services | Analytics and understanding how our Site is used | Legitimate Interests |
| Send marketing communications | Newsletters, special offers, service reminders | Consent (you can opt out at any time) |
| Comply with legal obligations | Record keeping, tax, fraud prevention | Legal Obligation |
| Protect our business and detect fraud | Security and fraud prevention | Legitimate Interests |

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider another compatible purpose.

5. Cookies and similar technologies
Our Site uses cookies and similar tracking technologies for essential functionality, performance/analytics, and marketing purposes.

- Essential cookies are necessary for the Site to work and do not require consent.
- **Non-essential cookies** (analytics and marketing) require your consent, which you can manage via our cookie banner or your browser settings.

For full details of the cookies we use and how to manage them, please see our **[Cookie Policy]**.

6. Sharing your personal data
We do not sell your personal data. We may share it with:
- Trusted service providers who help us deliver our services (e.g., website hosting, email platforms, payment processors, and analytics services) under strict data processing agreements.
- Professional advisers (e.g., accountants or lawyers) where necessary.
- Regulators or law enforcement where we are legally required to do so.
- Third parties in the event of a sale, merger, or acquisition of our business.

7. International data transfers
We may transfer your personal data to countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Standard Contractual Clauses, together with any necessary supplementary measures.

8. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission or storage is completely secure.

9. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal and regulatory requirements. When it is no longer needed, we securely delete or anonymise it.

10. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing (including for direct marketing)
- Right to withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, please contact us at enquiries@sprayheroes.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the UK supervisory authority, the **Information Commissioner’s Office (ICO)** at any time:
https://ico.org.uk/make-a-complaint

11. Links to third-party websites
Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend you read their privacy policies.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised. Significant changes will be notified on our Site. Your continued use of the Site after any changes constitutes acceptance of the updated Policy.

13. Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

**Email**: enquiries@sprayheroes.co.uk
**Postal Address**: 50-54 St. Pauls Square, Studio 9, Birmingham, West Midlands, England